Privacy Policy
Last updated: January 2026
Our commitment to your privacy
Benjamin's Pharmacy & Surgical ("we," "us," or "our") is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
Protected health information (HIPAA)
As a pharmacy, we are a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). We maintain the privacy of your protected health information (PHI) and follow all applicable federal and state laws governing its use and disclosure.
We use and disclose your health information only as necessary for treatment, payment, and healthcare operations, or as otherwise permitted or required by law. A full Notice of Privacy Practices is available in-store upon request.
Your HIPAA rights
- Access and obtain a copy of your health records
- Request a correction or amendment to your health information
- Request restrictions on how we use or disclose your information
- Request confidential communications (for example, at an alternate address or phone number)
- Receive an accounting of certain disclosures of your information
- Receive a paper copy of our Notice of Privacy Practices
- File a complaint if you believe your privacy rights were violated
How to file a complaint
If you believe your privacy rights have been violated, you may file a complaint with us by calling or visiting the pharmacy. You will not be penalized or retaliated against for filing a complaint.
You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR).
File a complaint with HHS OCR — https://www.hhs.gov/ocr/privacy/hipaa/complaints/
Information we collect
We may collect information you provide directly, such as your name, contact details, and prescription information when you contact us or use our services. When you use our online refill or grocery shopping tools, your information is handled by our secure third-party partners under their own privacy policies.
We also collect limited technical information automatically through analytics tools to understand how our website is used and to improve your experience.
How we use your information
We use your information to provide pharmacy services, fill and deliver prescriptions, process benefits such as WIC and SNAP, respond to your inquiries, and improve our services. We do not sell your personal or health information.
Cookies and analytics
Our website uses cookies and analytics tools, including Google Analytics, to understand site usage and improve performance. You can control cookies through your browser settings. Declining cookies will not prevent you from using the essential features of our website.
Third-party services
Some features, such as prescription refills and online grocery shopping, are provided through trusted third-party platforms. When you use these tools, you may be subject to those providers' privacy policies. We encourage you to review them.
Your choices and contact
You may contact us at any time with questions about this policy or your information. Call us at 718-405-9111, email support@benjaminspharmacy.com, or visit us at 989 Allerton Ave, Bronx, NY 10469.
Questions about your privacy?
Call us at 718-405-9111 or email support@benjaminspharmacy.com.